Luxury downtown Denver hotel reports reservation system was hacked

Stout Street Hospitality said in a release Monday, “unencrypted payment card information, as well as certain reservation information” was illegally accessed from August 2016 until March.

Exterior photograph of the First National Bank of Denver building located in Denver in 1995. From its 1911 opening, this building was associated with the development of commerce and banking in Denver. It served until 1958 as the headquarters of the First National Bank of Denver, an organization dating back to 1865. The First National Bank was the first bank to locate on 17th Street and thus represents the beginnings of the thoroughfare's development into the financial center of Denver and the surrounding region. (History Colorado/Denver Public Library/5DV1727OAHP)
Exterior photograph of the First National Bank of Denver building located in Denver in 1995. From its 1911 opening, this building was associated with the development of commerce and banking in Denver. It served until 1958 as the headquarters of the First National Bank of Denver, an organization dating back to 1865. The First National Bank was the first bank to locate on 17th Street and thus represents the beginnings of the thoroughfare's development into the financial center of Denver and the surrounding region. (History Colorado/Denver Public Library/5DV1727OAHP)
The exterior of the First National Bank of Denver building where the Magnolia Hotel is located at 818 17th St. in Denver, 1995. (History Colorado/Denver Public Library/5DV1727OAHP)

The Magnolia Denver and other luxury hotels managed by Stout Street Hospitality recently became the latest victims of online hackers, the hospitality company announced Monday.

Stout Street Hospitality said in a release Monday, “unencrypted payment card information, as well as certain reservation information” was illegally accessed from August 2016 until March, proving once again that entering credit card info almost anywhere online is a risk.

Guests who stayed at the Magnolia Denver near the west corner of 17th and Stout streets, or other Magnolia locations, are encouraged to visit this site for more information.

Stout Street Hospitality uses Sabre Hospitality Solutions SynXis for reservations. Sabre learned it was hacked and notified Stout Street after “an examination of forensic evidence” June 6, according to the news release.

Sabre recomends that guests who stayed at Magnolia hotels from August through March “remain vigilant for incidents of fraud and identity theft by regularly reviewing your account statements and monitoring free credit reports.”

Subscribe to Denverite’s newsletter here.

Business & data reporter Adrian D. Garcia can be reached via email at agarcia@denverite.com or @adriandgarcia on Twitter.

Adrian D. Garcia

Author: Adrian D. Garcia

Adrian D. Garcia is on business and trends for Denverite, serves as treasurer for the Colorado chapter of the Society of Professional Journalists and on the board of the Denver Press Club. He can be reached at agarcia@denverite.com.